IICT provides 100% real-time, practical and placement focused Microsoft Dynamics CRM Training in t nagar. Our Microsoft Dynamics CRM course concentrates from basic level training to advanced level training. Our Microsoft Dynamics CRM Training in completely focused to get placement in MNC in t nagar and certification on Microsoft Dynamics CRM after completion of our course. Our team of Microsoft Dynamics CRM trainers are Microsoft Dynamics CRM certified professionals with more real-time experience in live projects. Our Microsoft Dynamics CRM Course syllabus is enough for anyone who wants to get Microsoft Dynamics CRM certification which meets industry expectations. In our course plan, you will learn Introduction, Implementing and Managing Marketing Campaigns, Analysis, Reporting and Goals, Sales Management in Microsoft Dynamics CRM, Working with the Product Catalog, Sales Order Processing, Analysis, Reporting and Goals, Service Management in Microsoft Dynamics CRM, Working with Cases and Contracts, Using the Knowledge Base, Working with Teams and Queues, Analysis, Reporting and Goals, Service Scheduling in Microsoft Dynamics CRM with practical exercises and live examples.
Benefits of Closed Loop Marketing
Creating and Using Marketing Lists
Marketing Campaigns and Quick Campaigns
Quick Campaigns
Introduction to Marketing Campaigns
Creating a Marketing Campaign
Creating and Using Campaign Templates
Importing Leads
Campaigns, Campaign Activities and Marketing Lists
Creating and Using Email Templates
Sales Literature, Products and Price Lists
Distributing Campaign Activities
Capturing and Viewing Campaign Responses
Working with Campaign Responses
Analyzing Marketing Information with Lists, Views and Charts
Working with Reports
Creating and Managing Marketing Goals
Creating Charts
Customizing and Working with Dashboards
Introduction
Overview of the Sales Process in Microsoft Dynamics CRM
Core Records in the Sales Process
Tracking Competitors and Managing Sales Literature
Working with Leads
Working with Opportunities
Sales Processes, Workflows and Dialogs
The Product Catalog and the Sales Process
Unit Groups
Adding and Maintaining Products
Creating, Maintaining and Using Price Lists
The Microsoft Dynamics CRM Sales Order Process
Opportunities, Quotes, and the Sales Process
Working with Orders
Working with Invoices
Analyzing Sales Information with Lists, Views and Charts
Working with Reports
Exporting Sales Information to Microsoft Office Excel
Creating and Managing Sales Goals
Creating Charts
Dashboards
Introduction
Getting Started with Service Management
Cases and the Service Management Process
Queues and Contracts in Service Management
Working with Cases in the Case Grid
Creating Case Records
Working with Cases
Contracts and Contract Templates
Creating and Working with Contracts
Using Contracts with Cases
Article Templates
Creating, Approving and Publishing Articles
Using and Searching the Knowledge Base
Cases and Knowledge Base Articles
Introduction to Teams
Introduction to Queues
Creating and Managing Queues
Working with Queues and Queue Items
Using Workflows with Queues
Service Management Reports
Service Management Charts and Dashboards
Goal Management for Service
Service Scheduling Overview
Service Scheduling Scenarios
Service Scheduling Process
Working with Service Activities and the Service Calendar
Closing, Canceling, or Rescheduling a Service Activity
Using Charts and Reports to Analyze Service Activities
Understanding the Service Activity Scheduling Engine
Resources, Services and Selection Rules
Incorporating Customer Preferences
Resource and Service Capacity Requirements
Understanding Sites and Same-Site Requirements
Business Units and Security Roles
Business Units
Managing Business Units
Security Features
User Management Overview
Adding and Maintaining User Accounts
Team Configuration
Customization Methodology
Who can Customize Microsoft Dynamics CRM?
Types of Customizations
Types of Customizations - Solutions
Customization Concepts
Field Data Types
Field Properties
Creating Fields
Creating Option Sets
Entity Concepts
Modifying Custom Entities
Types of Entity Relationships
Creating Entity Relationships
Entity Mapping
Basic UI Customization Capabilities
View Customization Overview
Charts
Form Customization Overview
Other Form Objects
Creating New Forms
Field Security Scope
Field Security and Other Security Methods
Enabling Auditing
Viewing Audit Data
Managing Audit Partitions
Solutions Review
Exporting and Importing Unmanaged Solutions
Exporting and Importing Managed Solutions