Problem solving :
Problem Solving & Decision Making
Solving People Problems
Diagnosing People Problems
Dealing with personal problems
Managing change
Tools to facilitate decision making
Practical problem solving exercises
Practical Delegation:
The purpose & functions of management
Delegation
Conflict management
Customer Service Excellence:
What is customer service?
How to improve customer service?
Becoming a successful service person
Handling customer complaints
Putting it all into practice
Train the Trainer:
Introducing the Trainer
Introducing the trainee
Planning your course
Pre-course preparation
Conducting a course or lesson
Practical Motivational Skills:
Close the commitment gap
The five steps to success
Practice what you've learned
Selling Techniques:
Accepting personal responsibility
Motivation & goal setting
Self qualities & attitudes
Communication styles
Time management
The professional challenge
Effective Business Writing:
Tips for better spelling
Punctuation pointers
Planning
Summary
Sample letters
Report writing
Oral Communication & Business Etiquette Skills:
Oral communication
Telephone communication
Listening
Why do customers quit?
Secretarial Skills:
The duties of a secretary
Basic telephone skills
Oral communication skills
Business writing skills
Overcoming obstacles
Time Management:
Time as a resource
Measuring time
The urgency addiction
Key performance areas
The time waster
The time savers
Supervisory Skills:
Supervision and human relations
Leadership
Principles of supervision
Sensitive personnel
Supervise work
Self development
Leadership & Team Building:
The function of a chairperson
Effective vs. Poor meetings
How to improve your meetings
Hints for Chairpersons
The functions of the Secretary
Managing meetings:
The function of a chairperson
Effective vs. Poor meetings
How to improve your meetings
Hints for Chairpersons
The functions of the Secretary
Telesales / Telemarketing:
What is Customer Service
Accepting personal responsibility
Motivation & Goal Setting
Self qualities & attitudes
Communication styles
The art of listening
The art of closing
Overcoming stalls & objectives
Personnel Planning, Recruitment & Appointment :
Legal aspects
Protection
Role in emergency
Bomb threats
Fire prevention and protection
Self-defense 2
Written reports
The rod of Security Occupational Safety
The threats
Different groups of colors
Descriptive adjectives
Groups and genders
Making questions
Who and how
Practice
Describing yourself, your city, guessing who
Soft Skill Training Batch Size
Regular Batch ( Morning, Day time & Evening)
Seats Available : 6 (maximum)
Weekend Training Batch( Saturday, Sunday & Holidays)
Seats Available : 8 (maximum)
Fast Track batch
Seats Available : 7 (maximum)
Soft Skill Training Duration
Regular Classes( Morning, Day time & Evening)
Duration : 6 weeks
Weekend Training Classes( Saturday, Sunday & Holidays)
Duration : 8 Weeks
Fast Track Training Program( 3+ hours classes daily)
Duration : within 4 weeks
