Microsoft Dynamics CRM Training

Microsoft Dynamics CRM Training institute in Chennai & Microsoft Dynamics CRM Training in Chennai with Placement & Microsoft Dynamics CRM Training Cen

IICT provides 100% real-time, practical and placement focused Microsoft Dynamics CRM Training in Chennai. Our Microsoft Dynamics CRM course concentrates from basic level training to advanced level training. Our Microsoft Dynamics CRM Training in completely focused to get placement in MNC in Chennai and certification on Microsoft Dynamics CRM after completion of our course. Our team of Microsoft Dynamics CRM trainers are Microsoft Dynamics CRM certified professionals with more real-time experience in live projects. Our Microsoft Dynamics CRM Course syllabus is enough for anyone who wants to get Microsoft Dynamics CRM certification which meets industry expectations. In our course plan, you will learn Introduction, Implementing and Managing Marketing Campaigns, Analysis, Reporting and Goals, Sales Management in Microsoft Dynamics CRM, Working with the Product Catalog, Sales Order Processing, Analysis, Reporting and Goals, Service Management in Microsoft Dynamics CRM, Working with Cases and Contracts, Using the Knowledge Base, Working with Teams and Queues, Analysis, Reporting and Goals, Service Scheduling in Microsoft Dynamics CRM with practical exercises and live examples.

Our Microsoft Dynamics CRM Training center is equipped with lab facilities and excellent infrastructure. We also provide Microsoft Dynamics CRM certification training path for our students in chennai. Through our associated Microsoft Dynamics CRM Training center, we have trained more than 2000+ Microsoft Dynamics CRM students and provided 90 percent placement. Our Microsoft Dynamics CRM Training course fee is value for money and tailor-made course fee based on the each student's training requirements. Microsoft Dynamics CRM Training in chennai conducted on day time classes, weekend training classes, evening batch classes and fast track training classes.


Microsoft Dynamics CRM Training


Benefits of Closed Loop Marketing
Creating and Using Marketing Lists
Marketing Campaigns and Quick Campaigns
Quick Campaigns
Introduction to Marketing Campaigns
Creating a Marketing Campaign
Creating and Using Campaign Templates
Importing Leads


Implementing and Managing Marketing Campaigns

Campaigns, Campaign Activities and Marketing Lists
Creating and Using Email Templates
Sales Literature, Products and Price Lists
Distributing Campaign Activities
Capturing and Viewing Campaign Responses
Working with Campaign Responses


Analysis, Reporting and Goals

Analyzing Marketing Information with Lists, Views and Charts
Working with Reports
Creating and Managing Marketing Goals
Creating Charts
Customizing and Working with Dashboards


Sales Management in Microsoft Dynamics

Overview of the Sales Process in Microsoft Dynamics CRM
Core Records in the Sales Process
Tracking Competitors and Managing Sales Literature
Working with Leads
Working with Opportunities
Sales Processes, Workflows and Dialogs


Working with the Product Catalog

The Product Catalog and the Sales Process
Unit Groups
Adding and Maintaining Products
Creating, Maintaining and Using Price Lists


Sales Order Processing

The Microsoft Dynamics CRM Sales Order Process
Opportunities, Quotes, and the Sales Process
Working with Orders
Working with Invoices


Analysis, Reporting and Goals

Analyzing Sales Information with Lists, Views and Charts
Working with Reports
Exporting Sales Information to Microsoft Office Excel
Creating and Managing Sales Goals
Creating Charts


Service Management in Microsoft Dynamics

Getting Started with Service Management
Cases and the Service Management Process
Queues and Contracts in Service Management
Working with Cases in the Case Grid


Working with Cases and Contracts

Creating Case Records
Working with Cases
Contracts and Contract Templates
Creating and Working with Contracts
Using Contracts with Cases


Using the Knowledge Base

Article Templates
Creating, Approving and Publishing Articles
Using and Searching the Knowledge Base
Cases and Knowledge Base Articles


Working with Teams and Queues

Introduction to Teams
Introduction to Queues
Creating and Managing Queues
Working with Queues and Queue Items
Using Workflows with Queues


Analysis, Reporting and Goals

Service Management Reports
Service Management Charts and Dashboards
Goal Management for Service


Service Scheduling Overview
Service Scheduling Scenarios
Service Scheduling Process
Working with Service Activities and the Service Calendar
Closing, Canceling, or Rescheduling a Service Activity
Using Charts and Reports to Analyze Service Activities


Advanced Topics

Understanding the Service Activity Scheduling Engine
Resources, Services and Selection Rules
Incorporating Customer Preferences
Resource and Service Capacity Requirements
Understanding Sites and Same-Site Requirements


Microsoft Dynamics Customization and Configuration

Business Units and Security Roles
Business Units
Managing Business Units
Security Features


Configuring Users and Teams

User Management Overview
Adding and Maintaining User Accounts
Team Configuration


Customizing Microsoft Dynamics CRM Overview

Customization Methodology
Who can Customize Microsoft Dynamics CRM?
Types of Customizations
Types of Customizations - Solutions


Customizing Fields

Customization Concepts
Field Data Types
Field Properties
Creating Fields
Creating Option Sets


Customizing Entities

Entity Concepts
Modifying Custom Entities


Customizing Relationships and Mappings

Types of Entity Relationships
Creating Entity Relationships
Entity Mapping


Customizing Forms, Views and Charts

Basic UI Customization Capabilities
View Customization Overview
Form Customization Overview
Other Form Objects
Creating New Forms


Configuring Field Security

Field Security Scope
Field Security and Other Security Methods


Configuring Auditing

Enabling Auditing
Viewing Audit Data
Managing Audit Partitions


Configuring Solutions

Solutions Review
Exporting and Importing Unmanaged Solutions
Exporting and Importing Managed Solutions


Frequenty Asked Questions


Training Experiences with Us